{"id":2117,"date":"2023-11-08T08:29:36","date_gmt":"2023-11-08T16:29:36","guid":{"rendered":"https:\/\/medely.com\/blog\/?p=2117"},"modified":"2024-08-06T07:18:52","modified_gmt":"2024-08-06T14:18:52","slug":"medely-helps-exceptional-community-hospital-maricopa","status":"publish","type":"post","link":"https:\/\/medely.com\/blog\/medely-helps-exceptional-community-hospital-maricopa\/","title":{"rendered":"Customer Spotlight: Exceptional Community Hospital – Maricopa"},"content":{"rendered":"\n

We loved chatting with Annie Giagni, Chief Nursing Officer at Exceptional Community Hospital – Maricopa<\/strong><\/a>, a small, micro hospital located in rural Maricopa, AZ. The hospital is the only healthcare facility in the city of Maricopa open 24\/7 with an ER, in a city with a population of about 70,000 people, so needless to say, they stay busy.  <\/p>\n\n\n\n

Annie and her team started using Medely this year because due to their location, size, and the fact that they are mostly an emergency room requiring nurses to have ER experience, they have had some staffing difficulties. They turned to Medely to help support their staff. <\/p>\n\n\n

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Exceptional Community Hospital – Maricopa<\/a> in Maricopa, AZ<\/figcaption><\/figure><\/div>\n\n\n

\u201cStaffing in nursing in general has been difficult to fill all voids anywhere, let alone in a small hospital,\u201d said Annie. \u201cWe found out about Medely through a colleague who had worked some shifts through Medely and suggested we look into it. It\u2019s been great for us.\u201d <\/p>\n\n\n\n

Annie said Medely has allowed them to fill a lot of their holes, and helped them to create a small group of nurses that pick up regularly when they post shifts on the platform. <\/strong><\/em><\/p>\n\n\n\n

\u201cWe’ve got confidence in their abilities, and we\u2019ve added them to our favorites, so we\u2019re able to get them here on a regular basis.\u201d<\/p>\n\n\n\n

She added, \u201cA couple of them have been so happy with our facility that they have started sharing with their friends. The phrase that one of them used on a social media platform is that we are a \u2018diamond in the rough,\u2019 and it actually triggered a couple applications to fill our full-time spots. <\/p>\n\n\n\n

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“We\u2019re super excited, it\u2019s been working as a really great way to get the word out about our facility and what we do. We’ve been more than thrilled with using you guys,\u201d said Annie.<\/p>\n<\/blockquote>\n\n\n\n

Check out our full interview with CNO, Annie Giagni, and learn more about this Arizona facility that\u2019s a true \u201cdiamond in the rough\u201d below.<\/p>\n\n\n\n

Q: First, let\u2019s learn a little bit about your background. How did you get into healthcare? <\/strong><\/p>\n\n\n\n

A:<\/strong> \u201cI have an aunt that was a cardiac OR nurse for many years. When I was a teenager, I visited her, and she asked if I wanted to scrub in on open heart surgery with her, and I scrubbed in and I loved it. That’s what did it for me. I was like, \u2018I want to be in healthcare.\u2019<\/p>\n\n\n\n

\u201cIt\u2019s a pretty gnarly, gruesome surgery, and it’s long \u2013 I saw a triple bypass. This was about 20 years ago, and it really sparked something in me where I was like, \u2018healthcare is something I want to be doing.\u2019\u201d  <\/p>\n\n\n

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Annie Giagni, Chief Nursing Officer, Exceptional Community Hospital – Maricopa<\/a><\/figcaption><\/figure><\/div>\n\n\n
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Q: What makes you proud to work at Exceptional Community Hospital – Maricopa?<\/strong><\/p>\n\n\n\n

A: <\/strong>\u201cWe\u2019re kind of the pioneers for hospital here in Maricopa. We\u2019re the first hospital here in the town. I am a member of the community, my parents are members of the community, and my children go to school here. In December, it will be 2 years, and being a part of the growth of the community we live in, also providing the community much-needed services is what I\u2019m really proud of.\u201d<\/p>\n\n\n\n

Q: What kind of patient care do you provide there?<\/strong> <\/p>\n\n\n\n

A: <\/strong>\u201cWe are an 8-bed ER, which is mostly where we have our staffing issues. We also have a 9-bed inpatient unit. Since our location is pretty rural, and we\u2019re the only immediate healthcare in our town open 24\/7 with an ER, about 31 miles away from another facility, we stay pretty busy, and because of our size and our location, we have limited resources.\u201d<\/p>\n\n\n\n

Since their facility is mostly ER, they do have to require that their nursing team has 1-2 years of ER experience. In the past, they have had a difficult time finding staff, especially when they weren’t able to vet the experience some nurses said they had before they came to the hospital to work. Medely gives her peace of mind.<\/strong><\/em><\/p>\n\n\n\n

\u00a0\u201cThe way that you guys go through your hiring process on your platform and the vetting process has made it easy for us to trust that your nurses have the experience that they say they have,\u201d said Annie.<\/p>\n\n\n\n

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\u201cIt’s been really easy, and we definitely have confidence in the nurses that are coming to us with ER experience, which is not something we’ve been able to really say with a different platform that we tried.” <\/p>\n<\/blockquote>\n\n\n\n

“One of the nurses told me that they are only able to see shifts for departments that they have experience in, or that they are approved to pick up, and we\u2019ve really appreciated that.\u201d<\/p>\n\n\n\n

Plus, Annie said, \u201cit\u2019s been very hard to find people who are willing to give us a chance. It’s been great to utilize Medely because it\u2019s a way for people to pick up one shift and see if they like it.\u201d<\/p>\n\n\n

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Exceptional Community Hospital – Maricopa<\/a> in Maricopa, AZ<\/figcaption><\/figure><\/div>\n\n\n

Q: It seems like the people that go to your facility through Medely stay, and that helps you build your internal pool.<\/strong><\/p>\n\n\n\n

A:<\/strong> \u201cThey stay, they have been routinely picking up, we’ve had really great consistency with that and that’s crucial for us. We are so small that the nursing leadership team is the one setting them up with access on their first day, getting them oriented, but it\u2019s been really nice building that group of favorites that we know are ready to go, they\u2019re already in our system, they know what our expectations are and when I see them pick up a shift, it\u2019s a nice, comforting feeling of, ‘Oh, that nurse picked up, great!’<\/p>\n\n\n\n

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\u201cI really like that your platform allows for us to open shifts exclusively to our favorites. Onboarding a new person is challenging because of our small staffing model. So, now that we\u2019ve built up our favorites, it\u2019s been really nice just to offer those shifts up to them exclusively.\u201d<\/p>\n<\/blockquote>\n\n\n\n

Exceptional Community Hospital – Maricopa was using Medely to post shifts for per diem nurses, but they have now expanded the shifts they\u2019re looking to fill and just posted their first 6-8 week assignment.<\/strong><\/em><\/p>\n\n\n\n

Q: So, it sounds like Medely is helping you expand who you\u2019re looking to book for your facility? <\/strong><\/p>\n\n\n\n

A: <\/strong>\u201cIt\u2019s the first time we\u2019ve decided we need more than just per diem help right now, and wanted some consistency with 2-3 days a week.<\/p>\n\n\n\n

\u201cIt’s nice because we know that the people who are applying for it have the credentials that we need, so it takes that stress off of our plate of having to do that part of the legwork. It\u2019s just talking to them and making sure that they’re comfortable with the location and the environment here and getting them onboarded to do an assignment here.\u201d<\/p>\n\n\n

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Exceptional Community Hospital – Maricopa<\/a> in Maricopa, AZ<\/figcaption><\/figure><\/div>\n\n\n

Q: Is there anything that surprised you about using Medely? <\/strong><\/p>\n\n\n\n

A: <\/strong>\u201cHow quickly people pick up shifts. I didn’t know what to expect going into it and within the first 2 weeks of using it, we had a couple people picking up more than one shift that we posted, and very quickly got them in for some brief orientation.\u201d<\/p>\n\n\n\n

Q: How would you describe the professionals you\u2019ve booked through Medely? <\/strong><\/p>\n\n\n\n

A:<\/strong> \u201cI know that nurses that travel or pick up per diem assignments are definitely more adaptable because they\u2019re used to new environments on a regular basis, but I think it really surprised me how quickly they learn and pick up and jump right in. Some of them were more comfortable with a brief overview of the layout of the hospital, where to find things, logins, and they were ready to roll. “<\/p>\n\n\n\n

“They come with a lot of confidence in their own nursing ability. Obviously with Medely’s thorough vetting process, they can execute those things with confidence and my staff doesn’t have to try to support them in their actual nursing skill \u2013 just the nuances of our facility that differ from other facilities that they have to navigate, but they’re all very quick at picking up our nuances here.\u201d<\/p>\n\n\n\n

Q: Has using Medely professionals impacted the quality of care you provide at Exceptional Community Hospital – Maricopa?<\/strong><\/p>\n\n\n\n

A:<\/strong> \u201cWe’re staffed! <\/p>\n\n\n\n

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“We\u2019re able to staff our shifts. We’re not working short. Our nurses that we have full-time or part-time with us here are feeling more supported because we are able to fill those gaps, so they’re not getting as burnt out. We have support when there’s a call out, we\u2019re usually able to get another Medely nurse in to pick up.”<\/p>\n<\/blockquote>\n\n\n\n

Or because we are otherwise fully staffed it\u2019s easier for our current PRN staff to want to pick up knowing that they\u2019re going to be on a shift with a supported, seasoned nurse. <\/p>\n\n\n\n

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\u201cI think it\u2019s really helping our culture here. People want to come work here because they feel supported, because we are listening to their needs after the staffing issues that we’ve been having. The fact that we\u2019ve been able to implement this change to support the nurses working in the trenches, has just been a noticeable uplift for the team here.\u201d<\/p>\n<\/blockquote>\n\n\n\n

Q: Is there anything I haven\u2019t covered that you would want to add?<\/strong><\/p>\n\n\n\n

A:<\/strong> \u201cJust the customer service and support that you guys offer. There\u2019s been so much reaching out and touching base from the team of people working for Medely making sure that we know how to use the platform. They\u2019re available to answer any questions that come up as we navigate the system. If anything that we\u2019re not understanding comes up, the response time has been amazing, so that\u2019s another aspect that we’ve enjoyed is just knowing that we\u2019re going to get a quick response to something we don’t understand.\u201d<\/p>\n\n\n\n

This interview has been edited for brevity and clarity. <\/em><\/p>\n\n\n\n

To learn more about our talent marketplace and how Medely can help you with your staffing needs, contact us or set up your free account<\/a> and get started in just a few clicks.<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

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