{"id":4287,"date":"2025-09-16T11:24:51","date_gmt":"2025-09-16T18:24:51","guid":{"rendered":"https:\/\/medely.com\/blog\/?p=4287"},"modified":"2025-12-29T13:01:24","modified_gmt":"2025-12-29T21:01:24","slug":"customer-spotlight-briarcliff-surgery-center","status":"publish","type":"post","link":"https:\/\/medely.com\/blog\/customer-spotlight-briarcliff-surgery-center\/","title":{"rendered":"Customer Spotlight: Briarcliff Surgery Center"},"content":{"rendered":"\n<p>Through our latest expansion to <a href=\"https:\/\/medely.com\/blog\/healthcare-staffing-reimagined-medely-launches-in-kansas-city\/\" target=\"_blank\" rel=\"noreferrer noopener\">Kansas City,<\/a> Medely has partnered with facilities to offer a flexible, reliable option for finding coverage at a moment\u2019s notice. One of these facilities is Briarcliff Surgery Center. As part of <a href=\"https:\/\/www.uspi.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">United Surgical Partners International<\/a>, Briarcliff Surgery Center needs to uphold certain facility standards, so when they experienced staffing gaps, they knew they had to find a high-quality solution.&nbsp;<\/p>\n\n\n\n<p>We sat down with Arrielle Esclamada, clinical director at Briarcliff Surgery Center, to hear about how Medely efficiently addressed staffing gaps at her facility during an influx of staff shortages and patient census.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Briarcliff Surgery Center\u2019s needs<\/strong><\/h2>\n\n\n\n<p>Before using Medely, Briarcliff Surgery Center had the appropriate amount of staff for its current patient volume, but over the past year and a half, 10 staff members went on maternity leave. Since their lack of coverage was short-term, Arrielle didn\u2019t want to hire more full-time staff because their needs would eventually even out as existing staff returned from maternity leave. Alongside the decrease in available staff, Briarcliff experienced a sudden increase in patients. \u201cWe went from about 250 patients a month to 370, so we definitely needed a lot of staff to help supplement just running every day,\u201d Arrielle shared.&nbsp;<\/p>\n\n\n\n<p>As she explored options for covering the gaps, she discovered Medely. Arielle knew Medely was the perfect solution because of the short-term coverage options available and the ability to create a go-to list of reliable nurses and health professionals. \u201cThe majority of the staff that we needed from Medely is pre-op and PACU. They have to be picked up so quickly. There are a lot of times when it was just me being the only full-time pre-op and PACU nurse,\u201d Arielle shared. \u201cThe pros who we\u2019ve had here have been wonderful and flexible and can pick up what needs to be done and take on a solo role if needed. It\u2019s been a godsend.\u201d&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Consistent nurses and health professionals&nbsp;<\/strong><\/h2>\n\n\n\n<p>With Medely, Briarcliff Surgery Center has eliminated costly contracts with agencies and found flexible coverage to support facility needs. Not only has Medely filled shifts for Briarcliff, but Arrielle has maintained a consistent rhythm with the nurses and health professionals who come back, a major benefit in a busy operating room run by a small, tight-knit team.<\/p>\n\n\n\n<p>One of the consistent per diem workers at Briarcliff Surgery Center is operating room nurse Peyton Clifton. Peyton quickly became one of Arrielle\u2019s <a href=\"https:\/\/medely.com\/blog\/a-more-consistent-staffing-strategy-how-medelys-favorites-feature-allows-for-better-continuity-of-care\/\" target=\"_blank\" rel=\"noreferrer noopener\">favorites<\/a> and now frequently picks up shifts at the facility. \u201cIt was easy just having favorites,\u201d Arrielle shared. \u201cWith how many people we needed to train on a day-to-day basis with an agency, it was nice having the same people come back. With Medely, it was nice having that option to favorite a nurse who\u2019s been with us, seen our paperwork, and knows all the staff.\u201d&nbsp;<\/p>\n\n\n\n<p>Impressed with Peyton\u2019s ability to integrate with her staff and her skillset, Arrielle decided to try out her very first <a href=\"https:\/\/medely.com\/nurses-allied\/local-assignments\" target=\"_blank\" rel=\"noreferrer noopener\">assignment<\/a> with Peyton. Instead of just one-off shifts when the need arises, assignments allow facilities to have regular shifts scheduled over a longer period, which proved to be a great option for Arrielle. \u201cHaving her consistently, she got to know a lot of our staff pretty well, and so we love having her back,\u201d Arrielle shared. \u201cWe have a lot of last-minute add-ons, and so that sometimes puts us in a bind. We like to supplement those add-ons with another worker, or at least a recovery room or pre-op nurse.\u201d&nbsp;<\/p>\n\n\n\n<p>As Peyton has picked up shifts at Briarcliff Surgery Center, she\u2019s had no problems fitting in with the staff and integrating into the facility. With Arrielle\u2019s <a href=\"https:\/\/medely.com\/blog\/the-importance-of-mentorship-in-healthcare-for-boosting-retention\/\" target=\"_blank\" rel=\"noreferrer noopener\">leadership and guidance<\/a>, Peyton was able to hit the ground running and adapt to the facility environment quickly. \u201cArrielle was there pretty much every day. She was there first thing on my first day, so when I got there, she helped me and pointed me to the right room,\u201d Peyton shared. \u201cAt the end of the day, we went over what would be expected for the week and if she needed any more help.\u201d&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Briarcliff Surgery Center\u2019s results with Medely<\/strong><\/h2>\n\n\n\n<p>As a clinical director who also spends a large amount of time working on the floor, Arrielle felt stretched thin in her role. With Medely, she\u2019s able to alleviate pressure from one extra administrative task, reducing some mental burden and strain. When a need arises, she doesn\u2019t have to spend hours searching for coverage. She can simply go on her computer and post a shift within minutes.&nbsp;<\/p>\n\n\n\n<p>\u201cMedely is so much easier to use. It&#8217;s so user-friendly. It&#8217;s been easy to hop on the app and just check on a shift or post a shift,\u201d Arrielle shared. With pre-generated templates for all necessary facility information, Arrielle is able to simply fill out the date, time, and position needed without having to take the time to write out repetitive facility information, allowing for even easier repeat postings.&nbsp;<\/p>\n\n\n\n<p>Medely\u2019s easy-to-use app not only benefits Arrielle, but it also makes it easy for nurses like Peyton to quickly pick up shifts. When nurses and health professionals have all the information in one place, they can easily keep track of their schedules, reducing any miscommunication and ensuring a seamless shift pickup process. \u201cThey would just put the times into the app that they needed me,\u201d Peyton shared. \u201cI could see exactly how much I made that day, how much was overtime, and then when my next shift would be, and they edited it week-by-week, so it was really nice.\u201d&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Find reliable coverage near you&nbsp;<\/strong><\/h2>\n\n\n\n<p>Reliable, consistent coverage doesn\u2019t have to be challenging to find. Medely makes it easy for facilities to bridge staffing gaps quickly and efficiently, leading to less strain on administrators and a healthier, happier workforce. Ready to get started? Start your free profile today!&nbsp;<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-left is-layout-flex wp-container-core-buttons-is-layout-1 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/app.medely.com\/sign-up\" target=\"_blank\" rel=\"noreferrer noopener\">Sign up<\/a><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Through our latest expansion to Kansas City, Medely has partnered with facilities to offer a flexible, reliable option for finding [&hellip;]<\/p>\n","protected":false},"author":13,"featured_media":4289,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[37,49,11,47,43],"tags":[],"class_list":["post-4287","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-facility-customer-spotlight","category-hospital-resources","category-medely","category-surgery-center-resources","category-surgical-centers"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Customer Spotlight: Briarcliff Surgery Center | Medely | Build a better workforce. 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