Last Updated: September 12, 2024
Medely, Inc. and Frontline Health, Inc. (collectively, “Medely”) respect your concerns about privacy. This Privacy Policy describes the types of personal information we obtain about you when you visit our websites or our mobile applications (“collectively, “Sites”), how we use the information, with whom we may share it and the choices available to you regarding our use of the information. We also describe the measures we take to safeguard the personal information and how you can contact us about our privacy practices. If you are a California resident, please also see our California Consumer Privacy Statement.
Information We Obtain
We may obtain certain personal information that you choose to submit to us our Sites, including:
In addition, if you are a provider of medical services (e.g., a nurse or medical technician) who uses our Sites (a “Professional”), we also may obtain:
When you visit our Sites, we may obtain certain information by automated means, such as cookies, web beacons, web server logs and other technologies. A “cookie” is a text file that websites send to a visitor's computer or other Internet-connected device to uniquely identify the visitor's browser or to store information or settings in the browser. A “web beacon,” also known as an Internet tag, pixel tag or clear GIF, links web pages to web servers and cookies and may be used to transmit information collected through cookies back to a web server. The information we collect in this manner may include your IP address, unique device identifier, web browser characteristics, device characteristics, operating system, language preferences, location information, referring URLs, pages visited, clickstream data, and dates and times of visits.
We may use these automated technologies on our Sites to collect information about your equipment, browsing actions, and usage patterns. These technologies help us (1) remember your information so you do not have to re-enter it; (2) track and understand how you use and interact with our Sites; (3) tailor the Sites around your preferences; (4) measure the usability of our Sites and the effectiveness of our communications and marketing efforts; and (5) otherwise manage and enhance our products and services, and help ensure they are working properly.
Your browser may tell you how to be notified when you receive certain types of cookies or how to restrict or disable certain types of cookies. Note, that without cookies you may not be able to use all of the features of our Sites. For mobile devices, you can manage how your device and browser share location data and certain device data by adjusting the privacy and security settings on your mobile device. Our Sites are not designed to respond to “do not track” signals from browsers.
How We Use The Information We Obtain
We may use the personal information we obtain about you to:
We also may use the information in other ways for which we provide specific notice at the time of collection.
Third-Party Analytics
We also use third party web analytics services on the Sites, such Google Analytics. The service providers that administer these services use technologies such as cookies, web beacons and web server logs to help us analyze how visitors use our Sites. The information we obtain through our Sites may be disclosed to or collected directly by these services. To learn more about Google Analytics, please visithttps://policies.google.com/technologies/partner-sites.
How We Share The Information We Obtain
We may share the information we obtain about you with our affiliated entities or with our third party service providers. We do not allow them to retain, use or disclose your personal information except as it is necessary to perform contracted services for us or comply with legal requirements. We do not share your phone number, mobile device information or your opt-in to receive SMS messages to third party service providers or affiliates.
If you are a Professional, we may share your information (e.g., professional credentials) with third parties seeking to engage the services of Professionals (i.e., independent third-party medical facilities). We also may share information we obtain with insurance providers or our business partners, including background and license check providers.
In addition, we may disclose personal information (1) if we are required to do so by law or legal process (such as a court order or subpoena); (2) in response to requests by government agencies, such as law enforcement authorities; (3) to establish, exercise or defend our legal rights; (4) when we believe disclosure is necessary or appropriate to prevent physical or other harm or financial loss; (5) in connection with an investigation of suspected or actual illegal activity; or (6) otherwise with your consent.
We reserve the right to transfer any personal information we have about you in connection with a prospective or actual sale, merger, transfer or other reorganization of all or parts of our business or assets (including in the event of a merger, acquisition, joint venture, divestiture, restructuring, reorganization, dissolution or liquidation).
Your Rights and Choices
We offer you certain choices in connection with the personal information we collect from you. If you have an account with us, you can update your profile information or the types of communications you wish to receive from us by logging into your account. You also can unsubscribe from our marketing emails by clicking the “Unsubscribe” link in the emails, manage your cookie preferences or request deletion of your personal information by using the buttons below.
If you are a California consumer, for more information about your privacy rights, please see the section of this Privacy Policy called “California Consumer Privacy Statement.”
How We Protect Personal Information
We maintain administrative, technical and physical safeguards designed to protect personal information against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use.
Children's Privacy
Our Sites are intended for a general audience and are not directed to children. We do not knowingly collect personal information online from children under the age of 13, or such other age as may be stipulated by applicable law.
Third-Party Links And Features
For your convenience and information, our Sites may provide links to other online services, and may include third-party features such as apps, tools, widgets and plug-ins. These online services and third-party features may operate independently from us. The privacy practices of the relevant third parties, including details on the information they may collect about you, is subject to the privacy statements of these parties, which we strongly suggest you review. To the extent any linked online services or third-party features are not owned or controlled by Medely, we are not responsible for these third parties' information practices.
In addition, when you are entering an address or other geographical point of interest on our Service, we use the Google Places API to help you automatically complete and validate that address or point of interest. The Google Places API is subject to Google’s privacy Policy, which is available at https://policies.google.com/privacy.
Updates To Our Privacy Policy
This Privacy Policy may be updated periodically and to reflect changes in our personal information practices. We will post a notice on our Sites to notify you of significant changes to our Privacy Policy and indicate at the top of the Privacy Policy when it was most recently updated.
How To Contact Us
If you have any questions about this Privacy Policy, please contact us at [email protected].
Last Updated: November 2, 2023
This California Consumer Privacy Statement (“Statement”) supplements the Medely Privacy Policy (“Privacy Policy”) and applies solely to personal information collected about California consumers, such as Professionals, visitors to our Sites, candidates for employment at Medley, Inc. or Frontline Health, Inc., and representatives of medical facilities, vendors and business partners. This Statement does not apply to personal information collected about personnel of Medely, Inc. or Frontline Health, Inc.
This Statement uses certain terms that have the meaning given to them in the California Consumer Privacy Act of 2018 (as amended by the California Privacy Rights Act of 2020) and its implementing regulations (collectively, the “CCPA”).
Notice of Collection and Use of Personal Information
We may collect (and may have collected during the 12-month period prior to the Last Updated date of this Statement) the following categories of personal information about you:
We may use (and may have used during the 12-month period prior to the Last Updated date of this Statement) your personal information for the purposes described in the Privacy Policy and for the following business purposes:
We do not collect or process sensitive personal information for purposes of inferring characteristics about consumers.
To the extent we process deidentified information, we will maintain and use the information in deidentified form and will not attempt to reidentify the information unless permitted by applicable law.
Retention of Personal Information
We will retain your personal information for the time period reasonably necessary to achieve the purposes described in the Privacy Policy and this Statement, or any other notice provided at the time of collection, taking into account applicable statutes of limitation and records retention requirements under applicable law.
Sources of Personal Information
During the 12-month period prior to the Last Updated date of this Statement, we may have obtained personal information about you from the following categories of sources:
Disclosure of Personal Information
During the 12-month period prior to the Last Updated date of this Statement, we may have disclosed the following categories of personal information about you for a business purpose to the following categories of third parties:
Category of Personal Information | Categories of Third Parties |
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Identifiers |
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Additional Data Subject to Cal. Civ. Code § 1798.80 |
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Protected Classifications |
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Online Activity |
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Geolocation Data |
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Sensory Information |
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Employment Information |
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In addition to the categories of third parties identified above, during the 12-month period prior to the Last Updated date of this Statement, we may have disclosed personal information about you to government entities and third parties in connection with actual or proposed corporate transactions, such as mergers, acquisitions or divestitures.
We do not sell, or share for cross-context behavioral advertising purposes, personal information about California consumers covered by this Statement.
California Consumer Privacy Rights
You have certain choices regarding your personal information, as described below.
How to Submit a Request. Please use the button below to submit an access, correction, or deletion request on behalf of yourself, or as an authorized agent on behalf of a consumer, please use the button below:
For questions or concerns about our privacy policies and practices, please contact us as described in our Privacy Policy or by sending an email to [email protected].
Verifying Requests. To help protect your privacy and maintain security, we will take steps to verify your identity before granting you access to your personal information or complying with your deletion or correction request. If you have an online account with us, we may verify your identity by requiring you to sign in to your account. If you do not have an online account with us and you request access to, correction of or deletion of your personal information, we may require you to verify certain of your information in our records, such as your email address, mailing address and phone number. In addition, if you ask us to provide you with specific pieces of personal information, we may require you to sign a declaration under penalty of perjury that you are the consumer whose personal information is the subject of the request.
Additional Information. If you choose to exercise any of your rights under the CCPA, you have the right to not receive discriminatory treatment by us. To the extent permitted by applicable law, we may charge a reasonable fee to comply with your request.